Privacy policy
PRIVACY POLICY
Last updated: August 4, 2026
Lustera Naturals Inc., operating as Lustera Naturals (“Lustera Naturals,” “we,” “us” or “our”), operates this online store and website. Our store is powered by Shopify, which enables us to provide our products and related services to you.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, place an order, communicate with us or otherwise use our services.
PERSONAL INFORMATION WE COLLECT
“Personal information” means information that identifies you or can reasonably be linked to you. Depending on how you interact with us, we may collect:
• Contact information, such as your name, email address, telephone number, billing address and shipping address
• Order and transaction information, including products viewed, added to your cart, purchased, returned or cancelled
• Account information, such as login details, preferences and settings, if you create an account
• Payment and transaction details processed through Shopify and our payment providers
• Communications you send to us through email, contact forms, Shopify Inbox, social media or customer-support requests
• Reviews, feedback or other content you choose to submit
• Device and usage information, such as your IP address, browser type, device type, network connection and interactions with our website
• Marketing preferences, such as whether you have subscribed to or unsubscribed from promotional communications
Lustera Naturals does not directly receive or store your complete payment-card number. Payments are processed securely by Shopify and the applicable payment provider.
If you voluntarily provide information about allergies, sensitivities or personal-care concerns when asking for product guidance, we will use that information only to respond to your inquiry. Please do not send medical records or other unnecessary sensitive information.
HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
• Directly from you when you place an order, create an account, subscribe to marketing, submit a review or contact us
• Automatically when you visit or use our website, including through cookies and similar technologies
• From Shopify and other service providers that help us operate our store
• From shipping, payment, marketing, analytics and fraud-prevention partners
• From social-media platforms when you interact with our business through those services
HOW WE USE PERSONAL INFORMATION
We may use your personal information to:
• Process payments and fulfil, ship or deliver orders
• Send order confirmations, shipping updates and other transaction-related communications
• Manage returns, refunds, cancellations and customer-service requests
• Create and manage customer accounts
• Respond to questions and provide product guidance
• Remember preferences and improve your shopping experience
• Maintain, analyze, troubleshoot and improve our website and services
• Request or display customer reviews where permitted
• Detect, investigate and prevent fraud, misuse, security incidents or unlawful activity
• Protect our business, customers, website and legal rights
• Maintain business, tax and accounting records
• Comply with applicable laws, regulations, court orders and lawful government requests
• Send marketing communications where you have consented or where otherwise permitted by law
We will not use your personal information for a materially different purpose without obtaining additional consent when required by law.
MARKETING COMMUNICATIONS
If you subscribe to our marketing communications, we may send you information about products, promotions, events and other Lustera Naturals updates.
You may unsubscribe at any time by using the unsubscribe link in an email or by contacting hello@lusteranaturals.ca. Unsubscribing from marketing will not stop essential communications concerning an order, account, return or customer-service request.
COOKIES AND SIMILAR TECHNOLOGIES
Our website and service providers may use cookies, pixels and similar technologies to:
• Operate essential website and checkout functions
• Remember your preferences and shopping cart
• Understand website traffic and performance
• Prevent fraud and improve security
• Measure marketing performance
• Provide advertising that may be more relevant to you, where permitted
You can manage cookies through your browser or through any cookie-preference controls displayed on our website. Disabling essential cookies may prevent some parts of the website or checkout from working correctly.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information only as reasonably necessary for the purposes described in this policy, including:
• To Shopify, which hosts and operates our online store
• To payment processors and financial institutions that complete transactions
• To shipping carriers, delivery services and fulfilment providers
• To website, analytics, email, customer-support, cloud-storage and security providers
• To professional advisers such as accountants, insurers or legal advisers
• To marketing and advertising providers where permitted and subject to your privacy choices
• When you direct us or consent to a disclosure
• When required to comply with applicable law, a court order or a lawful government request
• To investigate fraud, protect safety, enforce our policies or defend our legal rights
• In connection with a potential or completed business transaction, such as a sale, merger or restructuring, subject to appropriate confidentiality and legal requirements
Our service providers are authorized to process personal information only for the services they provide to us or as otherwise permitted by applicable law.
We do not sell personal information for money. However, some privacy laws may define certain disclosures for targeted advertising as a “sale” or “sharing.” Where applicable, you may opt out through the privacy controls available on our website or by contacting us.
SHOPIFY’S PROCESSING OF PERSONAL INFORMATION
Our store is hosted by Shopify. Information submitted through our store is transmitted to and processed by Shopify and other service providers that may operate in countries outside Canada.
Shopify processes personal information to provide and improve its platform, protect transactions and support features used by merchants and customers. Some enhanced Shopify features may use information from your interactions with our store and other Shopify merchants.
You can learn more about Shopify’s privacy practices and exercise rights relating to information processed by Shopify at:
https://privacy.shopify.com/en
THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to websites, social-media services or other platforms operated by third parties. We do not control those third parties and are not responsible for their privacy, security or content.
Before providing information to another website or platform, please review its privacy policy and terms.
CHILDREN’S PRIVACY
Our online store is intended for adults and is not directed to children. We do not knowingly collect personal information directly from children under the age of majority in their jurisdiction.
If you are a parent or guardian and believe a child has provided personal information to us, contact hello@lusteranaturals.ca so we can review and, where appropriate, delete the information.
SECURITY
We use reasonable administrative, technical and organizational safeguards designed to protect personal information against loss, misuse, unauthorized access, disclosure, alteration or destruction.
However, no website, storage system or electronic transmission is completely secure. Please do not send passwords, complete payment-card numbers, medical records or other highly sensitive information through regular email or contact forms.
RETENTION
We retain personal information only for as long as reasonably necessary to:
• Provide our services and complete transactions
• Maintain customer accounts
• Meet tax, accounting, legal and regulatory requirements
• Resolve disputes and respond to complaints
• Prevent fraud and maintain security
• Enforce our agreements and policies
When personal information is no longer reasonably required, we will delete, anonymize or securely dispose of it, subject to applicable legal and technical requirements.
INTERNATIONAL PROCESSING AND TRANSFERS
Shopify and some of our service providers may process or store personal information outside Canada, including in the United States or other countries.
Information processed outside Canada may be subject to the laws of the country where it is processed and may be accessible to courts, law-enforcement agencies or government authorities in that jurisdiction.
Where required, appropriate contractual or legal safeguards will be used for international transfers.
YOUR PRIVACY RIGHTS AND CHOICES
Depending on where you live and subject to applicable legal limitations, you may have the right to:
• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Withdraw consent to certain uses of your information
• Request deletion of information where legally available
• Request information about how your information has been used or disclosed
• Obtain a copy of certain personal information in a portable format
• Object to or opt out of certain marketing or targeted-advertising activities
• Submit a complaint concerning our privacy practices
Withdrawing consent may affect our ability to provide certain products or services. We may also retain information when required by law or when reasonably necessary to complete a transaction, prevent fraud, resolve disputes or enforce our agreements.
To exercise a privacy right, email hello@lusteranaturals.ca with the subject line “Privacy Request.” Please describe your request and include enough information for us to identify the relevant records.
We may need to verify your identity before processing a request. We will respond within the period required by applicable law.
GLOBAL PRIVACY CONTROL AND DO NOT TRACK
Where required by applicable law and supported by Shopify, we may recognize a Global Privacy Control signal as a request to opt out of certain targeted-advertising uses for the browser or device sending the signal.
Because there is no consistent industry standard for other “Do Not Track” signals, our website may not respond to every such signal.
COMPLAINTS
If you have a question or complaint about how Lustera Naturals handles personal information, please contact our Privacy Officer first:
Privacy Officer
Lustera Naturals Inc.
Email: hello@lusteranaturals.ca
Business location: Guelph, Ontario, Canada
We will review and respond to privacy complaints within a reasonable period.
If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or another privacy authority responsible for your jurisdiction.
Information about the Office of the Privacy Commissioner of Canada is available at:
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our business practices, services, technology or legal obligations.
When we update this policy, we will post the revised version on our website and change the “Last updated” date. We will provide additional notice where required by applicable law.
CONTACT US
For questions about this Privacy Policy, our privacy practices or your personal information, contact:
Lustera Naturals Inc.
Email: hello@lusteranaturals.ca
Business location: Guelph, Ontario, Canada